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Refund and Makeup Policy

Refund Policy

All lesson bookings are non-refundable. Once a lesson is scheduled, no refunds will be issued for missed or canceled lessons.

If A Student Is Sick

If your child is unwell on the day of a lesson, please text Kathy as soon as possible. In place of an in-person lesson, you may choose one of the following:

  • A virtual lesson at the scheduled time

  • A video recording of your child playing, sent to me for written or video feedback

If neither option is possible, the lesson may be forfeited or, if time permits in the studio calendar, rescheduled for a makeup lesson.

Inclement Weather

Kathy’s Keys follows Arlington Public Schools (APS) inclement weather guidelines. If APS cancels school or after-school activities due to weather, in-person lessons will not be held. Instead, students may choose to have a virtual lesson at their regular time to stay on track.

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